What’s Next in Payments? – SPONSOR CONTENT FROM HEXAWARE

Minerva Biven


By Swati Dublish, Rajsekar Jayashankar, and Navin Mishra

The payments space is evolving quickly, with the arrival of new gamers other than banking companies and financial providers institutions. These opponents are disrupting the standing quo and having payments from the cash transfer and remittances realm to progressive principles like purchase now pay out later (BNPL) and open up payments.

With buyer expectations obtaining amplified, folks anticipate the “art of the possible” from their payments providers—and conventional players will need to rethink their method to keep their position and purchaser loyalty lest they develop into irrelevant. All stakeholders inside the payments ecosystem require to align with the broader themes rising now and in the around future.

We are living in a planet of artificial intelligence (AI), device mastering (ML), and cloud, a globe of “payments as an encounter (PaaX).” 

The key payment themes of the future—cryptocurrency, central financial institution digital currency (CBDC), economical inclusion, and embedded finance—represent levels of the coming evolution of payments that your financial institution requirements to be ready for.

Primarily based on its present relevance and increasing adoption, the setting up position of payments’ long run is cryptocurrency—any sort of currency that exists digitally or pretty much and works by using cryptography to protected transactions.

The increase of cryptocurrencies is fraught with troubles these types of as uncertain regulatory standing, lack of awareness, protection, scalability, and misuse of virtual currency. Crypto’s issues and a have to have for controlled possibilities call for an evolution of CBDC, a phase we outline as “payments as a life-style (PaaL).” 

Financial institutions will difficulty CBDC as legal tender, just as cash is right now. But in contrast to lender deposits, CBDC would stand for a declare on the central bank.

The latest point out of monetary infrastructure will generate dedication of the speed and the extent of adoption of CBDC. Major issues about CBDC consist of privacy in individual transactions, retail CBDC (consumer accounts) as a new operate of central banking institutions, use of a CBDC offline, and cybersecurity risks.

In the medium-term long term, enabled by CBDC, financial inclusion will play the largest role in making payments the mainstay of economies close to the globe. Financial inclusion refers to which include the unbanked segments in the fiscal ecosystem. Crucial obstacles to fiscal inclusion involve financial literacy, lack of private-sector willingness and potential to have interaction, lack of accessibility to smartphones, and unsatisfactory anti-cash laundering controls.

Economic inclusion in transform will support embedded finance—the upcoming of banking—with the lender heading to customers at their point of have to have and not the other way close to, a period we determine as “invisible payments.” 

Embedded finance is the integration of money services—including lending, payment processing, or insurance—with nonfinancial businesses’ infrastructures devoid of the will need to redirect them to standard economical institutions. The embedded finance option for banking companies involves quick acquisition of shoppers and deposits, price-profits development by partnership agreements, and reduction of customer acquisition and unit-processing costs.

Technology will be essential to propelling banking companies into the new realm, the place payments no extended will be proprietary but will be democratized as a services. For your lender to stay suitable and to potential-proof your payments company, your financial institution demands to: 

  • Search at your technological know-how. Financial institutions need to get started getting ready for the effects these new payment automobiles will have on onboarding, security, channels, and digital banking platforms. Banking institutions need to align digital payments and electronic banking modernization initiatives to reuse electronic banking applications and remedies to aid this transition. 
  • Evaluate your part. Fiscal technological know-how solutions and services will be the necessary equipment selling inclusion in the economical systems of the long term, encouraging communities all over the planet create long-term economic resilience and enabling economic expansion.  Banks will engage in a significant function in driving this change. 
  • Seize your opportunity. Embedded finance will support banking institutions get to much more consumers with reduced charges of acquisition, expand distribution channels, and build new price-extra companies, producing unparalleled chances of scale. 

Future of Payments Reimagined

The era of payments as a merchandise is previously in the previous, as banking companies are nearing a change in purchaser anticipations. The journey of payments is possible to go through a three-generation transformation. 

Gen One particular: Payments as an Experience (PaaX)

The payments environment is on the cusp of transformation, with a emphasis on enhancing end-consumer working experience through improved interfaces and smoother transitions. Financial institutions and fintechs are applying the electrical power of AI, ML, and cloud to empower Gen 1. This encounter is frequently referred to as frictionless payments.

Gen Two: Payments as a Life style (PaaL)

As the present-day knowledge stabilizes and wearable technologies gets to be the norm, payments will develop into a component of the lifestyles of persons and corporations, launching the up coming period. The flourish of point out-owned crypto could become the singular drive for seamless functions for both equally domestic and cross-border payments.

Gen Three: Invisible Payments

Over the up coming 3 to five several years, payments will participate in a recreation-altering function not just as a ubiquitous function but also by working seamlessly at the rear of the scenes. Monetizing payment transactions will make certain that payments are fiscally inclusive and embedded in the bigger company-transaction ecosystem.

The Generational Change


Modern society is embarking on a change in working experience, in benefit generation, and for a improved quality of life. Payments will generate this reworked working experience for a substantial phase of the populace as we go by means of these 3 generational adjustments.


Hexaware’s banking remedies contain Amaze®, a cloud enablement system Tensai, an automation platform and H.A.R.V.I.S., a banking digital lab and incubator. Master more about the long term of payments and how Hexaware can support banking institutions and financial institutions preserve up in a dynamically shifting industry.


Swati Dublish is a Banker, driving company transformation by way of technological innovation for Financial institutions & Fintechs at Hexaware Systems. Rajsekar Jayashankar is Banker, Researcher, and Main Banking product or service professional at Hexaware Systems. Navin Mishra is Strategist for Economic Providers in General public Sector at Hexaware Technologies.

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