In this episode of the Duct Tape Marketing Podcast, I interview Ben Congleton. Ben is the Chief Executive Olarker (CEO) and co-founder of Olark Live Chat. For the very last 13 decades, he’s helped thousands of companies converse with guests on their web sites, which includes lots of tiny enterprises.
How can you efficiently serve your purchaser? How can you wow them? How can you show them that you basically care? Real-time communication. Site stay chat has developed an incredible sum because its inception. In this episode, CEO and co-founder of Olark, Ben Congleton, talks about the building of Olark and how they’ve differentiated themself in such a competitive sector.
Inquiries I check with Ben Congleton:
- [1:21] Would you say Olark was genuinely early on in the dwell chat room?
- [1:51] What you did do in your past existence that experienced you want to commence a chatbot firm?
- [3:27] What was startup everyday living like in 2008?
- [5:16] Was there what was the level the place you started off to say, “I consider this is gonna work”?
- [7:22] How has chat progressed from a customer actions standpoint?
- [11:49] What is the emergence of AI doing to the reside chat place?
- [14:38] I have noticed a selection of the chat-associated firms are truly centered on driving individuals to SMS/text – where by do you stand on that?
- [18:02] What part does a chat perform for anyone that may possibly have sight or listening to impairments that could possibly make the traditional website not as navigable?
- [20:15] You alluded to a several things you’re doing the job on – what is coming down the pipeline on the roadmap?
- [23:09] The place can men and women join with you?
Additional About Ben Congleton:
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This episode of the Duct Tape Advertising and marketing Podcast is brought to you by the HubSpot Podcast Community.
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