Lasting change in organisations can only come about through individuals choosing to see the journey ahead, and actively taking the first steps, rather than by an external process imposed upon them. It is the ‘journey within’ rather than the journey ‘without’ that really makes overall change possible. Neuroscience is shedding […]
Day: January 1, 2023
Improving Customer Service Series – I – Measuring the Availability
The primary value of business success is to accommodate customer requirements in a cost effective and efficient way. Although it is agreed that customer service is important, many senior managers find it extremely difficult to explain what it is and how to do it. Customer service, in a logistic view, […]