Small Business Accounting Basics

Minerva Biven

When it comes to accounting, many small business owners think it’s boring and unimportant. They’d rather focus on things they think are more critical to their business, such as product development, marketing, etc. However, as a matter of fact, accounting is a very important factor for a small business to […]

Is Marketing Ethics an Oxymoron?

Minerva Biven

To many people the answer to this question would be a resounding “YES”. Are marketers really concerned with the welfare of their customers, or are they more concerned about the ‘bottom line’ of the organization they represent? I read of one example of an official in the Swedish office of […]

How Is Critical Thinking Useful To Customer Service?

Minerva Biven

Critical thinking should be made a pre-requisite for hiring of new customer service staff. Customer service today is no longer just about being able to smile and assist customers as and when requested but also reaching to them in the most creative, meaningful and impactful way possible. Of course, such […]